ONLINE ORDER CANCELLATION POLICY
We understand that on occasion things can go wrong and you may require to cancel your order, please read the advice below to make sure that your request is actioned as quickly as possible for you. Please note that there are some exclusions to our cancellation policy. If you have any queries or need further information, please contact us.
RIGHT TO CANCEL
EU customers have the right to cancel orders under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013(the “Consumer Contract Regulations 2013”)
if you wish to cancel under the rights set out in the Consumer Contract Regulations 2013, please read the information below.
When you place an order online or by phone you have the statutory right to cancel at any time up to 14-calendar-days from the day after you receive the goods, without any reason. it is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us. if your order consists of multiple goods, the 14 calendar days period runs from when you get the last of the batch. This 14-calendar-day period is the time you have to decide whether to cancel, you then have a further 14 days to send the goods back, for a full refund.
Notify us of your intention to Cancel
To notify us of your intention to cancel your order, you can contact us at firstname.lastname@example.org or you can call us on 059 9721558
Restrictions on Cancellation
There are some circumstances where the “Consumer Contracts Regulations” won’t give you a right to cancel unless they are faulty, incorrect or damaged upon delivery.
We cannot offer cancellation on the following:
- Products that do not have the original packaging or damaged packaging
- Products that require assembly that have been partially or fully assembled
- Gift Cards & Online Gift Vouchers
- Goods that are not in a resalable condition
- Goods that have been mixed inseparably with other items after delivery
- Free Items
- Tickets for events such as the Santa experience
Process of Cancellation
Within 14 calendar days of receipt of the returned goods or proof of postage (whichever is the earliest), we shall refund the amount for the item(s), including a refund of the value of our original outbound “Standard Delivery” charge if applicable only if you are returning your full order, without undue delay.
Refunds will be made to the same payment method you used to make the order. you have the option of returning the goods to the store or we can arrange for our courier to pick up the goods, we will deduct the cost of the courier from the refund amount. We are unable to provide a refund of the original delivery charges when you are only cancelling part of your order.