Face covering & Queing

We would also kindly ask all visitors to wear a face mask or covering upon entry into our store. We’re managing the number of customers we have in our shops at any one time, so you may have to queue before we can let you in. In the queue, please allow 2 metres between you and the next person.

Cafe Take-Away service only

Our cafes are serving hot and cold food and drinks for take-away only  Please note that the outdoor seating we were permitted to use under Level 3 is not available under Level 5. Most of your favourites will still be available including breakfast, scones and brown bread, cakes and desserts, and hot and cold lunches. Check out our take-away menu here.

Shopping safely

Inside the store, we’ve put navigational markings on the floor to guide you through the store safely. We have installed hand sanitiser stations and signage to remind you to keep yourself 2 metres away from other shoppers and Arboretum staff. All non-essential categories have been roped off currently during Level 5 restrictions.

Payment

We’ve built Perspex screens around our checkouts and are requesting you to make card and contactless payments. Floor markings will show you how to safely queue.

We’re here to help

We’re so happy to have the majority of our garden centre staff members back. They’ve all undergone online training on working under the current guidelines and will help you stay safe while you’re with us.

We have implemented stringent procedures and taken the necessary steps as part of the Government Living with Civid-19 roadmap and the latest Public Health Advise. Please follow the link below so you can understand our new way of shopping in the Arboretum: