Shopping at Arboretum and the Living with Covid-19 plan
The management and teams at Arboretum thank you for continued support as we all navigate the Living with Covid-19 plan. I know you will help us protect you by respecting the guidelines. Stay safe.
Rachel Doyle MD
Covid-19 Plan: Shopping at Arboretum
Current level at play: 5
The health, safety and wellbeing of our customers and team members is our utmost priority. We must do the right thing by the communities we live and work in to help mitigate the spread of Covid-19. For this reason, we have made the difficult decision to close at weekends and to reduce our weekday opening hours. We have implemented stringent procedures and taken the necessary steps laid out in the Government Living with Covid-19 roadmap and the latest public health advice.
Our stores in both locations are open Monday to Saturday 9am – 5pm, and Sunday 11am – 5pm
Categories deemed to be essential retail, being pet food, fuel and items for the maintenance of your home or business may be purchased in store
Our full range will remain available for purchase online
Our cafes are open, but offering take away only at this time
We ask you to respect these restrictions for both the safety of our staff and customers. We realise how disappointing this may be and are very sorry for any inconvenience this causes.
We do not have the same number of staff available for customer queries. We’d therefore ask you to be as brief as possible in your engagement with us. We hope to welcome all our staff back to the Arboretum as the months go on.
Wearing a face mask or covering is mandatory under Government guidelines. You must wear a face-covering that covers your nose and mouth when in the store for the safety of our staff and other customers.
Please use the hand sanitizing stations we have installed.
Our screens and trolleys are sanitised throughout the day.
Our toilet facilities are available for customer use; please remember to wash your hands.
If there is something specific you would like our advice on, we’d appreciate it if you’d email us a query (with a photo if it helps). We will have more time to help you away from the shop floor. Email firstname.lastname@example.org
Our physical distance signage will help you to remember to keep away from staff and other customers.
THANK YOU IN ADVANCE FOR YOUR UNDERSTANDING. STAY SAFE.