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Delivery Service

Click & Collect

Can't wait for delivery? Why not try our FREE Click & Collect service? Simply make your purchase online and collect it from either of our stores located in Carlow or Kilquade. When collecting your item, please state that you are collecting an online order at one of our reception checkouts

This service is available in store 9am - 6pm Mon - Sat and up to 8pm on Thursdays.


Delivery

  • €5 Standard Delivery
  • €5 All parcels up to 25kg
  • €5 each Additional parcel up to 25kg
    (multiple purchases qualify for combined delivery)
  • €14.95Standard UK delivery (parcels up to 25kg)

Standard Delivery is FREE on all* orders over €100

*Excluding Furniture & Large bulk items

**In-Store delivery charge will vary compared with Online, in-store delivery charge is done on a case by case basis

***Only mainland Ireland addresses qualify for free delivery

Selected items do not qualify for UK delivery (Furniture, Large items, Ornamental trees)

Furniture & Large Items - €30 Delivery

Furniture orders will be delivered to you via a specialist pallet service in conjunction with Arboretum. Please allow 5-7 days for this service, the courier will contact customer before delivery to arrange suitable time

You will need to be in to sign for your order.


**In-Store delivery charge will vary compared with Online, in-store delivery charge is done on a case by case basis

Returns

If you change your mind...

At Arboretum we want you to be able to buy with confidence. However, should you wish to return your purchases*, we are happy to offer a full refund** or exchange within 28 days provided there is proof of purchase and it is in a resalable condition. An exchange or credit note will be offered on sale items. We are unable to offer a refund, exchange or credit note on certain products for hygiene and safety reasons. This does not affect your statutory rights.

If you would like to return your item to the Arboretum store please ensure that you take your delivery paperwork with you to help the store quickly process your refund.

* The cost of which would be the customers’ responsibility

** Not including delivery


If there is a fault with the product...

We will attempt to rectify any faults that occur within 12 months* from the date of purchase. Phone us on 059 9721558 to arrange a FREE collection. We'll usually offer you a replacement or repair. Products must be accompanied by your proof of purchase. This does not affect your statutory rights.

* Subject to change due to manufacturer guarantee


5 Years Guaranteed to Grow...

Arboretum’s hardy plants are sold with a five-year guarantee to grow, should your plant fail, simply return it with proof of purchase and we will happily offer you a replacement.